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Cancellation and Coronavirus Policy (COVID-19)

27 March 2020 by Dominique

On March 11, the World Health Organization (WHO) described the coronavirus epidemic (commonly known as COVID-19) as a global pandemic. Since then, the epidemic has grown rapidly, and governments around the world have taken steps to slow the spread of COVID-19.

On March 17, 2020, the French government imposed confinement for a period of 2 weeks (initially), extended 2 weeks that is, until May 11.

To protect and reassure our customers, we provide the following coverage under our Force Majeure Policy (specific to COVID-19).

Summary

Reservations for CousuMain stays made no later than March 17, 2020 (date of containment) with an arrival date between March 17, 2020 and May 11, 2020 (date of planned containment end), are covered by policy and may be canceled prior to arrival date. Travelers who cancel will receive a full refund and hosts will be able to cancel free of charge. CousuMain reimburses all service charges for covered cancellations.

The host’s cancellation conditions apply as planned to reservations made after March 17, 2020, as well as to reservations made no later than March 17, 2020 and whose arrival date is after May 11, 2020. Cancellations made before March 17, 2020 will be processed based on the force majeure coverage in effect at the time of the cancellation (and not the coverage described here).

Bookings made no later than March 17, 2020

Reservations for accommodation made no later than March 17, 2020, with an arrival date between March 17, 2020 and May 11, 2020, may be canceled before the arrival date. Travelers who cancel will receive a full refund of their deposit.

For accommodation reservations made no later than March 17, 2020, with an arrival date after the end of confinement (to date May 11), the force majeure policy does not apply since the COVID-19 and its consequences are no longer unforeseen or unexpected. The cancellation conditions will be those indicated in the rental contract.

Accommodation reservations made after March 17, 2020,

(for a stay after May 11, date of end of confinement), are not covered by the Policy relating to cases of force majeure, unless the traveler or the host is currently infected with COVID-19. The following COVID-19 circumstances are not covered:

  • disruptions and cancellations of modes of transportation;
  • travel advice and restrictions;
  • health recommendations and quarantine;
  • changes to applicable law;
  • and other government mandates, such as evacuation orders, border closings, short-term rental bans, and on-site shelter requirements.
    The host’s cancellation conditions will apply according to the usual methods.

If a reservation has already started (the arrival date has passed), this case of force majeure does not apply.

Our Force Majeure Policy aims to protect travelers and hosts from unforeseen events occurring after booking. After COVID-19 has been declared a global pandemic by the World Health Organization, the Force Majeure Policy no longer applies because COVID-19 and its consequences are no longer unexpected or unexpected.

 

👉🏻 Toutes les réponses aux questions que vous vous posez sur le Coronavirus COVID-19

👉🏻 Prefecture de Gironde

👉🏻 Décret n° 2020-260 du 16 mars 2020 portant réglementation des déplacements dans le cadre de la lutte contre la propagation du virus covid-19